Q: How do I place an order on McFit?
A: You can easily place an order by selecting your desired product, adding it to your cart, and proceeding to checkout to complete the payment.
Q: What payment methods does McFit accept?
A: We accept credit/debit cards, net banking, UPI, and various secure digital wallets.
Q: How can I track my order?
A: Once your order is shipped, you’ll receive tracking details via email and SMS.
Q: Can I cancel my order after placing it?
A: Yes, orders can be canceled within 24 hours of placement by contacting our customer support.
Q: What if I receive a damaged or incorrect product?
A: Notify us within 48 hours of delivery by providing clear photographic evidence via email. We'll arrange a return and replacement or refund accordingly.
Q: How long will it take for my mattress to arrive?
A: Typically, orders are delivered within 7-10 business days from the date of dispatch.
Q: Do McFit mattresses come with a warranty?
A: Yes, our mattresses come with a warranty covering manufacturing defects. Check individual product details for warranty duration.
Q: What should I do if my location is not serviceable?
A: Contact our customer support, and we will try to arrange an alternative delivery solution for you.
Q: How do I initiate a return or exchange?
A: To initiate a return, please email us with your order details, reason for return, and supporting photos within 7 days of delivery.
Q: Whom do I contact for additional questions or support?
A: Reach out to our customer support via email at support@mcfit.in or call us at +91-XXXXXXXXXX.
Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to example@domain.com.
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Frequently Asked Questions
Please make sure that you follow below steps:
1/ Download the package from themeforest.net (The file is in zip format)
2/ Extract the file you've just downloaded (Don't forget this step).
3/ Find this file: ss-entry-xxx.zip in the folder Themes, then you just need to upload ss-entry-xxx.zip file to your
Shopify store.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.
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When your order is confirmed with your Shadowspec consultant, it will move through our order system and to the warehouse dispatch to be processed and pick your order. Once our warehouse team has picked your order and organised the dispatch you'll receive an automatic email from the freight provider your umbrella is booked with. This email will contain your tracking link and tracking number.
For orders going overnight with our freight providers – who are NZ Couriers and Post Haste, once your order has been dispatched, you will receive your tracking details in an email from our Customer Service team.
When your order is paid for, you will receive an email from our accounts team with your invoice and packing slip. This packing slip will show you all the items you are to receive. When the package/s are delivered, ensure you check the contents and tick off the items on your packing slip. You will have 48 hours to check your items once all packages have been delivered. After this time, you may incur replacement fees. If you have made payment and have not received a packing slip within two business days, please contact us so we can arrange for this to be sent.
